Consumer Info

It is the Code of Ethics that separates REALTORS® from other licensees and we take enforcement of the Code very seriously. The Cheyenne Board of REALTORS® administers enforcement of the REALTORS® Code of Ethics on behalf of the Cheyenne, Laramie, North Platte, and Western Wyoming REALTOR® associations.  If you have any questions about any of the dispute resolution services offered, please contact Lisa Tabke, 307-634-0363. Even REALTORS® who are committed to high standards of conduct occasionally have business disputes with other REALTORS®, clients, or customers.  Often these difficulties result from misunderstanding or lack of adequate communication.  The first step in resolving the dispute is to speak with the REALTOR® or with the principal broker of the firm. Open, constructive discussion often resolves questions or differences, eliminating the need for further action.If, after discussing matters with your REALTOR® or the principal broker, you are still not satisfied, the Association can help.  Keep in mind that local associations determine only whether the Code of Ethics has been violated, not whether the law or real estate regulations have been broken – those decisions can only be made by the Wyoming Real Estate Commission or the courts.

Mediation services allow the parties to come together with a neutral third party “Mediator”.  Under the guidance of the Mediator, the two parties discuss their issues and find a resolution they both can live with.  Although participation in a Mediation is voluntary (parties can not be forced to participate) it can save time and money and can be quicker, easier, and more amicable for resolving business disputes.  Because the parties involved decide on the best resolution, Mediation is the only win-win solution for dispute resolution.

REALTORS® voluntarily subscribe to a strict Code of Ethics.  If someone believes that a REALTOR® has violated one or more Articles of the Code of Ethics, they are free to file an ethics complaint alleging the violation.  This brochure contains the forms necessary to file a complaint, as well as explains steps to file a complaint and the hearing process.
REALTORS® can be disciplined for violating the Code of Ethics.  The primary emphasis of discipline for ethical lapses is education – to create a heightened awareness of and appreciation for the duties the Code imposes.  At the same time, more severe forms of discipline, including fines and suspension or termination of membership may be imposed for serious or repeated violations.   Through the ethical complaint process REALTORS® cannot be required to pay money to parties filing the ethical complaints, “punitive damages” cannot be awarded, and real estate licenses cannot be suspended or revoked.